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Returns & Refund Policy
At Mix Rack, we prioritize customer satisfaction and aim to provide high-quality products. If you are not satisfied with your purchase, please review our Returns & Refund Policy below.
1. Eligibility for Returns
The return request must be made within 7-8 business days of receiving the product.
2. How to Initiate a Return
- Contact Us – Email us at mixrack17@gmail.com or call +91 79069 96474 with your order details and reason for return.
- Approval Process – Our team will review your request and approve or deny the return.
- Shipping the Return – If approved, you must send the item back at your own expense to our provided return address.
- Inspection & Refund – Once we receive the returned item, we will inspect it and process the refund if it meets our return criteria.
3. Refund Process
- If the return is approved, the refund will be Credited within 7 business days.
- Refunds will be issued in the original payment method (for online payments).
- For COD orders, refunds will be processed via bank transfer or store credit, as per customer preference.
- Shipping and COD charges are non-refundable.
4. Exchange Policy
- We currently do not offer direct exchanges. If you need a different size or color, you must return the original item and place a new order.
- If approved the exchange product will be delivered within 7-15 days
5. Non-Returnable Items
🚫 Items that have been used, washed, or damaged by the customer.
🚫 Items without original tags and packaging.
🚫 Custom-made or personalized products.
6. Contact Us
If you have any questions regarding returns, feel free to contact us:
- Email us at mixrack17@gmail.com or call +91 79069 96474 with your order details and reason for return.
